I ran into trouble with Comcast's regional monopoly yet again. My mother forgot her password so we had to have it reset. Problem is, the person we talked to didn't exactly know what she was doing, or was having a problem with the system that handles the accounts. In any case, she changed my mother's username so she can't receive emails to her old address. Changing the username is easy enough, it's changing it back to what it was which is a problem, apparently. After my mother vented her frustrations at a comcast rep enough, she finally got them to give her back her old username but it would take five days to do so. Meanwhile, she can't really send or receive email.
Because of the above problem, I can't post the myspace journals to the web space that Comcast provides until she gets her username back.
Our first big trial with Comcast was when the service was out in the area for about 10 days. They would come out, think they fixed the problem, and go back. Then, they'd find out an hour later the problem wasn't fixed. Very annoying.
I'm thinking that we'll have to wait an awfully long time before this regional oligopoly will be split up.
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